Returns & Exchanges

At Catalyst Game Labs Store, we want you to be fully satisfied with your apparel and gear. If your item isn't the perfect fit, you can return or exchange any unworn and unwashed items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

3

Label and Ship

Download and print the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing